FAQs

SHOPPING INFORMATION

How Does The Website Work?

It’s simple to go shopping with Pounds Per Week– you’re just 4 steps away to receiving your goods.

  • Browse and select your items – Select online from our huge range of household products from some of the leading manufacturers and pop them in your basket.
  • Complete a short loan application – At the checkout you can choose to apply for a loan to spread the cost of buying the goods with Klarna Finance.
    You will then be transferred to Klarna page to complete a short loan application, they will check your identity and undertake a credit search so that you will receive a decision. You can select to pay in 3 payments with 0% interests for good under £250.00.
  • Arrange for your goods to be delivered – Finally, you will receive a link to simply confirm you are happy with your order. You’ll receive a phone call from us to arrange your delivery at a time to suit you.

Can You Take My Old Bed Away?

Unfortunately we can’t remove mattresses, bed frames, divans or other furniture.

How Should I Prepare For My Delivery?

We recommend that you make sure there is enough space for your new product to go in- however, if you are replacing something that you already have – we recommend that you do not throw away or recycle that item until you have checked that the product you’ve received is correct and in working order.

Do I need to take out insurance for my items?

It is always recommended that everyone has the protection of contents insurance, but you won’t be required to buy it.

APPLYING FOR A LOAN

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-trend responsibility for your payment. Klarna is a provider of smooth payments to more than 200,000 online stores. Over 85 million customers worldwide have trusted Klarna to securely handle their payments.

How does Financing Work?

You can spread the cost of your purchase into equal monthly payments. with (INTRESTRATE)% interest. Financing is promotional plan on your Klarna Account.

How do I use Financing?

When you shop with us, Klarna’s system reviews your order to determine which payment options are available to you. If Financing is offered, simply select this option. The first Tim you shop with Financing. you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Financing after that, you only need to agree to purchase and won’t need to sign up again.

How much can I borrow?

You could be approved for up to £5000.

I have been asked to go to Klarna Site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

Can I pay less than the amount owned each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

DELIVERY INFORMATION

How Much Will Delivery Cost?

Delivery is free on all of our items, so the price you see is the total price of the item.

Why Am I Not Asked To Book Delivery?

We operate a very personal service, so when you order an item, we will ring you to book a delivery time. On some occasions, you will receive tracking information with a delivery date.

When Will I Get My Order?

A loan credit check is normally a very quick process. As soon as this is done, your order will be passed back to us and we will contact you for delivery. You should receive your order within 2-3 days, though that may alter depending on the speed of credit check, stock availability and your ability to receive the delivery.

RETURNS

Can I Return My Purchase?

Yes. Within the Distance Selling Regulations, if you aren’t satisfied with your purchase for any other reason (excluding manufacturing faults or misdescribed products), and report this-in writing- within 14 days from the date of delivery, you will be given the option to return the product to us for a refund or exchange. Please email info@poundsperweek.co.uk to arrange this.

You must make sure that the goods are undamaged, not used and adequately packed- it’s your responsibility to return the product to us and to cover any associated costs.

How Can I Return a Product?

If there is a problem with your purchase, or you would like to return it, please email info@poundsperweek.co.uk with the details of your purchase and what you would like to return. Please give a telephone number so a member of our customer support team can help.

Any unanswered questions? Contact Us

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